Accessibility
Last Updated: September 8, 2026
FIEL is committed to providing a website that is accessible and usable for all customers, including people with disabilities. We continue to review and improve our website with the goal of providing an inclusive online experience.
Our Commitment to Accessibility
FIEL believes that everyone should be able to access information about our products and services and use our website as independently as possible.
We are committed to improving the accessibility and usability of our website and to addressing accessibility barriers when they are identified.
Accessibility Standards
Our goal is to follow generally recognized accessibility standards and best practices, including relevant guidance from the Web Content Accessibility Guidelines (WCAG).
We aim to improve the website toward WCAG Level AA accessibility where reasonably possible. Because websites, technologies, applications, and content continue to change, accessibility is an ongoing process rather than a one-time project.
Accessibility Features and Practices
As part of our ongoing accessibility efforts, we work to support features and practices such as:
- clear and consistent website navigation;
- keyboard-accessible navigation and controls where supported;
- readable text and appropriate colour contrast;
- descriptive alternative text for meaningful images where appropriate;
- clear page headings and content structure;
- descriptive links and buttons;
- properly labelled forms and form instructions where possible;
- responsive layouts for desktop, tablet, and mobile devices;
- compatibility with commonly used browsers and assistive technologies; and
- continued review of new and existing website content.
Ongoing Improvements
FIEL's website is continuously updated with new products, product images, videos, applications, forms, customer account features, and other content.
As the website changes, we continue to review accessibility and make reasonable improvements where issues are identified.
Accessibility improvements may include changes to page structure, navigation, text, images, forms, buttons, links, colour contrast, and other website functionality.
Third-Party Applications and Content
Some parts of the FIEL website may use or display content, applications, embedded tools, videos, forms, payment services, shipping services, tracking services, or other technology provided by third parties.
Examples may include Shopify applications, embedded web pages, carrier tracking services, payment providers, video platforms, customer account tools, and other external services.
Because these services are developed and maintained by independent third parties, FIEL may not have complete control over their accessibility features or source code.
Where reasonably possible, we aim to work with technology and service providers that support accessible experiences and to provide alternative assistance when a third-party feature presents an accessibility barrier.
Product Images, Videos, and Visual Content
Our website contains product photographs, product renderings, virtual samples, videos, graphics, and other visual content intended to help customers understand our products.
We work to provide meaningful text descriptions and alternative text where appropriate. If you require additional information about a product that is presented visually, please contact us and we will make reasonable efforts to provide the information in another format.
Forms and Customer Services
Our website may include forms for quotations, artwork submission, virtual samples, customer service inquiries, order information, and other services.
If you experience difficulty completing a form or using a website feature, please contact FIEL. We will make reasonable efforts to assist you or provide another way to complete the request.
Alternative Assistance
If you are unable to access information, request a quotation, review a product, submit artwork, check an order, or complete another task through our website because of an accessibility issue, please contact us.
Depending on the request, we may be able to assist by telephone, email, or another reasonable method.
Accessibility Feedback
We welcome feedback about the accessibility of our website.
If you encounter an accessibility problem, please provide as much information as you are comfortable sharing, such as:
- the page or website feature you were trying to use;
- a description of the difficulty you experienced;
- the device or browser you were using; and
- the assistive technology you were using, if applicable.
Providing this information is optional, but it may help us better understand and address the issue.
Response to Accessibility Requests
When we receive an accessibility-related request or report, we will make reasonable efforts to review the issue and respond promptly.
Where an accessibility barrier is identified, we will evaluate reasonable ways to correct the issue or provide an alternative method of accessing the applicable information or service.
Limitations
Although FIEL works to improve the accessibility of its website, we cannot guarantee that every page, feature, application, integration, document, or third-party service will be fully accessible to every user or compatible with every assistive technology.
Our goal is to identify barriers, make reasonable improvements, and provide assistance when users experience difficulty accessing our website or services.
Contact Us
If you have difficulty accessing any part of our website, need information in an alternative format, or would like to provide accessibility feedback, please contact FIEL through the contact information provided on our website.
