2025 Management Letter

Dear Valued Promotional Product & Soft Signage Distributor,

As we step into 2025, we want to take a moment to reflect on an incredible year and share our vision for the future. Thanks to your continued trust and support, 2024 was a year of growth, innovation, and recognition for our company.

One of our proudest achievements was being honoured with the PPPC Supplier of the Year Award—a testament to our commitment to quality, service, and reliability. We also expanded our product line, introducing new offerings such as custom tablecloths, banners, and other soft signage items designed to meet your customers' evolving needs. Your feedback and collaboration played a key role in these innovations, and we’re excited to build on this momentum in the coming year.

For the first time in a decade, we are implementing a price adjustment affecting approximately 10% of our products. The price is modest to cover the increased costs. This decision was not made lightly, but it is necessary to continue providing the quality and service you expect. The adjustments are primarily due to enhancements in product quality, the use of superior fabrics, fluctuations in exchange rates, and rising labour costs. We understand the importance of competitive pricing, especially in uncertain times, and are working diligently to maintain current prices on most of our products. When comparing quality and service, we remain confident that our offerings continue to represent some of the best value in the industry.

Looking ahead to 2025, we are committed to enhancing our product selection, streamlining operations, and maintaining our position as the fastest in the industry—from order placement to shipping. We will continue to focus on efficiency, ensuring you receive the highest quality products with the fastest turnaround times.

Most importantly, we want to express our sincere gratitude. Your partnership is the foundation of our success, and we truly appreciate your loyalty and support. We look forward to another year of growth, new product additions, and continued collaboration.

Thank you for choosing us as your trusted supplier. Here’s to a successful 2025!

Regards

Management @ FIEL Fairdeal Import Export Ltd