Orders, Order Artwork, Virtuals / Mock-up Requests & Sales Inquiries
1) Orders - Please email all orders, purchase orders to orders@fiel.com. We prefer artwork to be sent at the time of your order.
2) Order Artwork - We prefer artwork to be sent at the time of your order to orders@fiel.com. If artwork is sent after, please send it to artdept@fiel.com and orders@fiel.com. Be sure to include your company name and PO number.
3) Virtuals / Mock-up Requests -IMPORTANT, All Virtuals requests must be sent to virtuals@fiel.com for us to fulfill these requests.
4) Sales Inquiries - For All sales inquiries (product info, current pricing, current inventory) you can check www.fiel.com or industry search engines (SAGE, ESP, Distributor Central, Promobullit) or email us at sales@fiel.com.
Standard Production Times
Refer to individual product pages for production times. Most blank products ship in 1 day and decorated products ship in 5 days after approval of artwork and credit. Seasonal fluctuations and size of order may affect production times.
For decorated products we also offer 24hr express ship, 48hr quick ship, 72hr fast ship skus.
Imprint Size and Pricing
Imprint size varies by product. See the product details page for imprint area.
Forms of Decoration
We offer 4 forms of decoration in-house:
- Sublimation (full color edge to edge printing)
- Heat transfer printing (recommended when a design is a picture or requires finer details
which may not be desirable from silk-screen process)
- Digital printing (recommended on retractable banners)
- Laser Etch (offered on phone, glass cleaning cloths)
Pricing
While we make every effort to keep our prices valid till end of 2021, some things are beyond our control such as rising costs in commodities. For up to date pricing please consult your distributor or refer to fiel.com
Returns
We are a manufacturer and most of our line is made to order.
If the product is decorated, it is non-returnable.
If the product is not decorated, and is made to order product, it is non-returnable.
If the product is not decorated and as in imported item, item is returnable within 15 days of the shipment of the goods. Product must have an R.A. number in order to be returned. Returns are subject to a 20% re-stocking fee with a minimum charge of $ 50 (c).
Please ensure you are ordering the right product before placing an order.
Overruns
+/- 10% quantity shipped is considered complete for decorated orders.
Exact quantity shipping is charged at $25 (g).
Note: Orders will ONLY be put into production AFTER approval of artwork and approval of credit.
LTM - Less Than Minimum For Decorated Orders
We will process orders for less than minimum quantity for an additional cost of $30(k). Setups and other order charges are extra.
Non-imprinted Products
Refer to blank product details page. For blank product, there are no minimums.
Private Labelling
Private labelling is available to distributors. Distributors to provide their own private labels. We will sew on your private labels for $0.63 / ea (G). 100 pieces minimum. Made in Canada items only. For a list of label manufacturers, visit www.fiel.com/p/private-label
Packaging
Packaging details can be found HERE
Samples
No charge for samples under $20 net. Any amout higher is billed at EQP (End Quantity Pricing) Net pricing. Samples are non-returnable. Provide your courier account# (UPS, FEDEX, PUROLATOR, ETC) to ship samples OR for prepaid shipping of samples, we charge $15 Ground Shipping or $20 Overnight Shipping.
Spec Samples (Pre-Production Samples)
Spec Samples (Pre=production Sample) are available. Cost of spec sample is $50 net (includes the setup charge) + cost of product net pricing + $20 for overnight shipping via Fedex or UPS (when applicable). You don't pay the setup charge again during bulk production.
Drop Shipments
Multiple locations are $12.50 (g) per location, after the 1st one.
Terms
Preferred method of payment is credit card. Net 30 days only to approved accounts. Orders are only processed after credit approval. Orders for accounts not in good standing will not be processed.
Artwork
Electronic art files need to be formatted as vector (EPS, PDF or AI) or multiple layered Adobe Photoshop TIFF or PSD files at 300 dpi. Vector files should always be saved in vector format with all type converted to paths/outlines.
We support files up to Adobe CS6. We do not accept CorelDraw files. Therefore, all CorelDraw files should be exported as Adobe Illustrator. For multiple color imprints, vector images must be provided for proper color seperations.
Electronic Proofs
First proof is at no charge. Additional proofs will be at a cost of $12.50(g). If artwork needs to be touched up, reconstructed, or manipulated in any way, artwork charges will apply at $50(g) per hour. Minimum 1 hour. These charges will be acknowledged before proceeding with the order.
Trademark and Logos
Customers assume full responsibility in determining legal rights of the trademark and logos used in their orders. All artwork, trademarks, and logos shown here are not intended to represent that the products are endorsed or produced for their respective owners, but for demonstration purposes only.
