General Information

Orders & Inquiries

Please email all orders to orders@fiel.com. We prefer artwork to be sent at the time of your order. If artwork is sent after, please send to artdept@fiel.com. Be sure to include your company name and PO number.


Standard Production Times

Refer to individual product pages for production times. Most blank products ship in 1 - 5 days and most decorated products ship in 5 - 10 days after approval of artwork and credit. Seasonal fluctuations and size of order may affect production times.

Rush service is available.


Imprint Size and Pricing

Imprint size varies by product. See the product details page for imprint area.

Decoration pricing includes a 1 color silk-screen imprint, 1 location for the quantities specified. Refer to product details page for pricing and setups.


Forms of Decoration

We offer 5 forms of decoration in-house:
- Sublimation (full color edge to edge printing) 
- Silk-screen (recommended for most product)
- Heat transfer printing (recommended when a design is a picture or requires finer details
  which may not be desirable from silk-screen process) 
- Embroidery.
- Laser.


Pricing

While we make every effort to keep our prices valid till end of 2017, some things are beyond our control such as rising costs in commodities. For up to date pricing, please consult your distributor or refer to fiel.com 


Returns

We are a manufacturer and most of our line is made to order. 
If the product is decorated, it is non-returnable.
If the product is not decorated, and is made to order product, it is non-returnable.
If the product is not decorated and as in imported item, item is returnable within 15 days of the shipment of the goods. Product must have an R.A. number in order to be returned. Returns are subject to a 20% re-stocking fee with a minimum charge of $ 50 (c).  

Please ensure you are ordering the right product before placing an order.


Overruns 

+/- 10% quantity shipped is considered complete for decorated orders.
Exact quantity shipping is charged at $25 (g).

Note: Orders will ONLY be put into production AFTER approval of artwork and approval of credit.


Non-imprinted Products 

Refer to blank product details page. For blank product, there are no minimums.


Private Labelling

Private labelling is available to distributors. Distributors to provide their own private labels. We will sew on your private labels at no additional charge. For a list of label manufacturers, visit www.fiel.com/p/private-label


Packaging

Items are bulk packed unless specified. Poly bags are $0.33 (c). Poly bags plus packaging of product is $0.83 (c).


Samples

No charge for product under $15 (c) when billed to your UPS / FEDEX account. Samples will be charged at end column blank pricing regardless of value when freight is sent on our UPS / FEDEX account.
Samples over $15 (c) are billed at end quantity blank pricing plus freight. Samples are non-returnable.
Freight charges will be charged at a flat cost for all products and locations:
Ground: $ 15 ; Air: $ 20 
Spec Samples (Pre-production Samples) Cost of spec sample is $50 (k) / color + cost of product + $20 shipping (UPS or FEDEX overnight).


Drop Shipments

Multiple locations are $12.50 (g) per location.


Spec Samples (Pre-Production Samples)

Cost of spec sample is $50 (k) / color + cost of product + $20 shipping (UPS or FEDEX overnight).


Terms

Preferred method of payment is credit card. Net 30 days only to approved accounts. Orders are only processed after credit approval. Orders for accounts not in good standing will not be processed.


Artwork

Electronic art files need to be formatted as vector (EPS, PDF or AI) or multiple layered Adobe Photoshop TIFF or PSD files at 300 dpi. Vector files should always be saved in vector format with all type converted to paths/outlines.

We support files up to Adobe CS6. We do not accept CorelDraw files. Therefore, all CorelDraw files should be exported as Adobe Illustrator. For multiple color imprints, vector images must be provided for proper color seperations.


Electronic Proofs

First proof is at no charge. Additional proofs will be at a cost of $12.50(g). If artwork needs to be touched up, reconstructed, or manipulated in any way, artwork charges will apply at $50(g) per hour. Minimum 1 hour. These charges will be acknowledged before proceeding with the order.


Trademark and Logos

Customers assume full responsibility in determining legal rights of the trademark and logos used in their orders. All artwork, trademarks, and logos shown here are not intended to represent that the products are endorsed or produced for their respective owners, but for demonstration purposes only.


© 2017. FIEL - Fairdeal Import & Export Ltd. All Rights Reserved.