DOMESTIC CUSTOM PRODUCTS PROGRAM

Overview

We are one of the few companies in North America offering a custom cut & sew program domestically.  While we do cut & sew in-house, in order to be competitive, domestic custom orders must meet the below criteria to qualify.

Our custom domestic program is restrictive to the type of products we already manufacture in-house. i.e. custom size table cloth, apron or bandannas, etc.  We cannot manufacture anything very labor intensive (Tshirts, Golf shirt, Sports bags, Complicated tote bags, etc). FIEL will confirm if the product can be produced in-house before an order is processed.  

For fastest response, send your custom program request HERE.  You can also e-mail customproducts@fiel.com. Normal response time is 24 hours.

Please note we have over 500 sku's in our line which are priced very competitively.  Any custom products approved by FIEL will have a similar product in our line priced very competitively.  View our products HERE.


Domestic Custom Program

Minimum Order Value: $ 1665 (c).

Custom blank samples are $100 (k) + product price quoted + shipping.  Orders over $5000 (k), the sample cost, $100 (k) will be credited towards the order.

Custom decorated samples are $200 (k) + setups + product price quoted + shipping.  Orders over $5000 (k), the pre-production cost, $100 (k) will be credited towards the order.

Production time: 10 business days on most orders after artwork, credit and sample approval (if applicable). 15 - 20 business days on higher quantities. Partial shipments may be available.

Rush service (7 business days) may be available at additional 25% cost.  FIEL will confirm if rush service is available.

Note: Dis-continued out of the line domestic products (old SKU's), if approved by FIEL, will qualify under the above program and must meet the conditions above.
 


Pricing

Prices quoted are valid for 30 days unless states otherwise. While we make every effort to keep our prices the same on repeat orders, some things are beyond our control such as rising costs in commodities and labor. For up to date pricing, please consult your distributor.

 


Returns

Custom products are non-returnable.  Please ensure to check your proofs and samples carefully before approval.
 


Overruns 

+/- 10% quantity shipped is considered complete for custom orders.
Exact quantity shipping cannot be guaranteed due to the nature of cutting, wastage of textiles.
 


Private Labelling

Private labelling is available to distributors. Distributors to provide their own private labels. We will sew on your private labels at no additional charge. For a list of label manufacturers, visit www.fiel.com/p/private-label


Packaging

Items are bulk packed unless specified.

Poly bags for domestic custom products are $0.33 (c). Poly bags plus packaging of product is $0.83 (c).
 


Drop Shipments

Multiple locations are $18.75 (g) per location.


Terms

Preferred method of payment is credit card. Net 30 days only to approved accounts. Orders are only processed after credit approval. Orders for accounts not in good standing will not be processed.


Artwork

Electronic art files need to be formatted as vector (EPS, PDF or AI) or multiple layered Adobe Photoshop TIFF or PSD files at 300 dpi. Vector files should always be saved in vector format with all type converted to paths/outlines.

We support files up to Adobe CS6. We do not accept CorelDraw files. Therefore, all CorelDraw files should be exported as Adobe Illustrator. For multiple color imprints, vector images must be provided for proper color seperations.


Electronic Proofs

First proof is at no charge. Additional proofs will be at a cost of $12.50(g). If artwork needs to be touched up, reconstructed, or manipulated in any way, artwork charges will apply at $50(g) per hour. Minimum 1 hour. These charges will be acknowledged before proceeding with the order.


Trademark and Logos

Customers assume full responsibility in determining legal rights of the trademark and logos used in their orders. 

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